Shipping & Returns

Shipping Policy

All orders are shipped Monday through Friday. The Shipping cut-off time is 1 pm CST. Orders placed after 3 pm CST will be processed the next business day. All orders must be authorized and verified before being shipped and are processed within 1-2 business days.

Standard shipping time for domestic orders is 2-4 business days, once the item has been shipped.

Once you have the tracking number please allow time for it to enter the carrier’s system and update. Orders over $35 qualify for free shipping (Retail and professional accounts). Elegance partners and salon/barbershop owners get free shipping on orders over $100. Free shipping promotions are available on domestic shipments within the continental United States only.

Standard shipping time for international orders is 4-10 business days, once the item has been shipped. Orders shipped outside of the United States may be subject to import taxes, customs duties or fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

  

Return Policy

We will replace or refund any products that contain any physical container damage, bottle defects, defects in the label, appearance of the product itself. If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must notify us within 2 days of receipt of shipment. In the case of a damage, we require actual photos of the damaged products in order to process an exchange or refund.

If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list. Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved very easily.

All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case, then please email us and we will work with you. Each case is handled individually.

All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.

All Claims to be submitted to info@elegancegel.com or call (855) 899-8499.