We will replace or refund any products that contain any physical container damage, bottle defects, defects in the label, appearance of the product itself. If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must notify us within 2 days of receipt of shipment. In the case of a damage, we require actual photos of the damaged products in order to process an exchange or refund.
If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list. Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved very easily.
For your safety and protection, regional health laws and hygienic concerns render us unable to accept returns on all blades, Milly blades, all accessories, and any product once it is evident the item has been opened, used or worn. We genuinely regret the strictness of this policy, but require it to ensure the safety and hygienic integrity of the products we sell for all our customers. We know you wouldn't want us to send you a used hair care product.
All Items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case, then please email us and we will work with you. Each case is handled individually.
All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.
All Claims to be submitted to firstname.lastname@example.org or call (855) 899-8499.